Get answers to common questions. if you need additional help we’re happy to chat, reach us on our support page.

General questions

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1. What are peptides?

‍ ‍Peptides are short chains of amino acids that serve as important signaling molecules in biological systems. Researchers study peptides to better understand cellular communication, tissue function, metabolism, recovery pathways, and other biological processes.

‍2. Are the peptides sold by S A L U S  Biosciences intended for human use?

‍ ‍No. All peptide products offered by Salus Biosciences are intended solely for laboratory, educational, and pre-clinical research purposes. They are not approved for human consumption or therapeutic use. [salusbiosc...ces.health]

‍3. How does S A L U S  Biosciences verify peptide quality?

‍ ‍Each batch undergoes third-party analytical testing using industry-standard methods such as HPLC (High-Performance Liquid Chromatography) and Mass Spectrometry to verify identity, purity, and consistency. Certificates of Analysis (COAs) are available for review. [salusbiosc...ces.health]

4. What is a Certificate of Analysis (COA)?

‍ ‍A Certificate of Analysis is a laboratory report that provides detailed information about a peptide's testing results, including identity, purity, and quality verification. Reviewing a COA helps researchers confirm they are working with a properly characterized compound.

‍5. Why is peptide purity important?

‍High purity helps researchers minimize unwanted variables in their experiments. Consistent purity and quality standards contribute to more reliable and reproducible research outcomes.

‍6. How should research peptides be stored?

‍ ‍Storage requirements vary by compound. Researchers should follow the handling and storage recommendations provided with each product. Proper storage conditions help maintain stability and preserve product integrity throughout the research process.

‍7. What types of research are peptides commonly used for?

‍ ‍Peptides are commonly studied in fields such as cellular signaling, regenerative biology, metabolism, endocrinology, neuroscience, and molecular biology. Research applications depend on the specific peptide and study objectives.

‍8. Does S A L U S  Biosciences provide third-party testing documentation?

‍ ‍Yes. Salus Biosciences makes Certificates of Analysis available and utilizes accredited laboratory testing to help ensure product consistency and quality. [salusbiosc...ces.health]

‍9. Can I receive guidance on dosing or administration?

‍ ‍No. Because S A L U S  Biosciences products are intended exclusively for laboratory research and not human use, the company does not provide medical advice, treatment recommendations, or guidance for human administration. [salusbiosc...ces.health]

‍10. Why do researchers choose S A L U S Biosciences?

‍ ‍Researchers choose S A L U S  Biosciences for its focus on quality assurance, third-party verification, transparent testing documentation, and commitment to supplying compounds for legitimate scientific research applications.

‍11    How can I contact support?

‍ ‍You can reach our live support team through our website chat or by email at. We respond promptly during normal business hours (PST).

‍12    Where are your products made?

‍ ‍Every peptide we offer comes through a curated network of accredited lab partners. We work with research labs in USA, vetted suppliers, and each batch is confirmed through strict third-party testing and random-sample analysis to maintain quality and purity. Learn more about us on our about page.

‍13    What is LPS, and why does it matter?

‍ ‍LPS stands for Lipopolysaccharides; a type of endotoxin commonly found in the outer membrane of certain bacteria. In the context of peptide research, LPS levels are important because they indicate the presence of unwanted biological contaminants. Elevated LPS can interfere with experimental outcomes, cause immune responses, or introduce variables that compromise the integrity of a study.

‍14    Do you have a rewards and affiliate program?

‍ ‍Yes — we offer both a rewards program and an affiliate program.
Our rewards program lets you earn points on every purchase, which you can redeem for discounts on future orders. We also offer a dedicated affiliate program where approved partners can earn commissions by sharing SALUS Biosciences with their audience.

‍ ‍If you’re interested in joining the affiliate program, you can apply after creating an account on our affiliate page.

‍15    What is your return policy?

‍ ‍We offer a 30-day hassle-free return policy for all unopened items. Contact our support team to initiate a return authorization.

‍16    Do you offer wholesale Peptides?

‍ Yes, we offer wholesale peptides. Our program consists of laboratory testing services (COA), various shipping methods, and labeling services from Scottsdale warehouse. Email orders@slalusbiosciences.health for more info.

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🚚 - Orders & Shipping

How long does shipping take?

Orders placed before 3pm PST, will ship same day! Orders after 3pm will ship the following day.

Do you ship internationally?

Currently, we only ship within the United States. International orders are under review for future expansion.

What shipping carriers do you use?

We ship via USPS, UPS, And FedEx, depending on destination and delivery speed.

💳 - Payments & Security

What payment methods are accepted?

We accept major credit/debit cards and secure online payment processors, Apple Pay, ZELLE and VENMO. All transactions are encrypted and protected.

Is my personal information secure?

Absolutely. Our website uses SSL encryption and is hosted on a secure server. We never share or sell customer data.